The success of counselling and psychotherapy is entirely dependent on mutual trust. You have a right to know how your confidential information is handled. You also have the right to ask any questions relating to my work with you.
Please read the important information below.
Peace of mind
Confidentiality is central to the service I offer you. I will not disclose any identifying information about you to others unless we agree that it is helpful, or my refusal to disclose would be against UK law.
Keeping records confidential
The internet is a wonderful communication and information tool but also comes with its challenges. All reasonable steps are taken to keep your information confidential. However, absolute confidentiality over the internet cannot be guaranteed. The following information briefly describes how I keep records safe.
For each in-person or live online session a brief written record is kept on a password-protected computer.
Email sessions are by their nature conducted in writing and shared images. These are hidden under an additional layer of encryption and kept on the same computer, or accessed (by you and me only) on ProtonMail.
A record of your basic personal details is filed separately on my computer. I use all information about you for correspondence with you or for necessary disclosure as specified above, as well as for the special tailoring of my services to your needs.
For insurance purposes, records are kept for up to five years after we end and then permanently deleted.
I am registered with the Information Commissioner’s Office (ICO) and comply with the UK’s General Data Protection Regulation 2018 (GDPR).
In accordance with GDPR, you have the right to access any identifying records that I keep about you and make a request for their correction or erasure. An exception would be information that includes or is from a third party. I act upon your request within the boundaries that are set by ICO.
Supervision
As an accredited psychotherapist, I am required to share my practice regularly with a supervisor who supports me to support you and keep you safe. I do not share any identifying information about you with them unless it is vital to do so in accordance with the BACP code of ethics. This necessity occurs rarely.
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PROFESSIONAL CODES OF PRACTICE
I am an accredited member of the British Association for Counselling and Psychotherapy and abide by the BACP Ethical Framework
I am also a trained member of the Association for Counselling and Therapy Online and abide by the ACTO Professional Conduct & Code of Ethics